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FAQ

Your Guide to Getting Started with us

You might have questions.. We have answers!

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  • We have 35+ years of experience as the most trusted provider in the Southeast! Seriously, don’t trust your special event to some amateur… we have a professional graphics designer, trained staff and technical support managers ready for every event! 

  • We have a huge variety of services & add-ons to really make each event unique and memorable that you won't find elsewhere!
  • Want to get creative?  You've found your dream partner!   While we have plenty of standard services available, we truly know how to make your event unique so your guests won't stop talking about it!
  • We customize digital graphics for every event to match your event theme and/or promote your business and sponsors. These graphics are overlaid on all the photos & videos- imagine like a picture frame or digital stamp.  Check out our website for plenty of examples!
  • Our professional graphics designer is amazing! You can start from a template in our library, or provide us with a website, event invite, logos, event theme, etc. for our designer to work from.
  • We make it incredibly easy! You can book 95% of our services instantly online (seriously!), or email us if you have questions.   We only need basic details to reserve your booth. 
  • After reserving your booth, sit back and relax while our system keeps us on track together! 
  • 4 weeks from your event date:

    1. Fill out a short logistics questionnaire,

    2. Customize your experience based on your service

    3. With your input, our graphics designer will create your digital graphic overlay for your approval.

  • You can knock out each step in under 5 minutes, we promise!
  • There’s several ways-  text, email, airdrop, QR code, and physical prints!   Guests can send & save their digital photos/videos to themselves instantly right from the booth, and several of our services also provide physical prints! 
  • Our clients also always receive a full Dropbox folder of all the files within a few days after the event to keep and use however you wish.   
  • You earn rewards points for each and every event you book with us!   You can redeem Rewards points for gifts cards online (cash back) or for BIU credit (1.5x points value)!
  • For each event you book with us, you earn 1.5% back in points (500 points per dollar spend) OR if you book your event yourself through our self-booking guest/client portal, you earn 2.5% back!
  • Typical photobooths require at least 8ft x 8ft space on level ground and just 1 regular power outlet.  We bring WiFi hotspots for every event, but Venue WiFi is even better if you can help provide that!   Some of our high-end services require a little more space, which we mention before booking.
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  • Yes for all our services except our “selfie station” we have staff onsite to help your guests and bring the energy!
  • Ok, so you can’t print forever! We’re happy to print any and all photos taken during the event throughout our service time for your guests, as many copies as they’d like.   We’ll be mindful not to hold up the line though, so everyone gets a chance to shine!
  • We have a simple payment link to pay by ACH or credit card, or you can mail a check or hand a check to our staff on the day of the event.  Please note that 3% cc fees will be added if you choose to pay by credit card.
  • Yes of course! We price our services based on your “live” event timeframe, but we set up everything for a clean professional look well beforehand, and breakdown after your event is over, leaving your venue clean.   
  • We also offer a variety of fun prop packages to match your theme if you’d like, a huge selection of backdrops to choose from, customized graphics, custom text/email sharing messages, #hashtags, various print sizes and layouts, and plenty of graphic templates and greenscreen digital backgrounds if you need inspiration!
  • For most of our services, we arrive ~1.5 hours before your event start time to get set up, take a few test shots, and be ready to interact with guests.  We send an “on my way” text to your onsite contact when we leave our office and another when we arrive.   
  • If you need us to set up earlier, there may be a small incremental charge just to compensate for our staff’s time.   
  • You should book your service to be ready by the time guests arrive, and typically until your event ends and your guests start to leave. Setting up and breaking down our booths and backdrops would be distracting in the middle of your event.  
  • Ideally the sooner the better, as we only have so much equipment (granted, we do have a lot of equipment)!   At the least, we’d appreciate at least a week’s notice so we can finalize your graphic design for you with your input.
  • Typically yes, just let us know as soon as possible so we can confirm with our staff that they’re willing and able to adjust / stay longer.
  • Yes of course, we have full general liability, workers comp, vehicle, and umbrella coverage.   We can also add you / your venue as an additional insured on the policy for your event.   
  • Absolutely! We have a variety of services from years of experience , but you might first think about whether you want physical photo prints to keep, and/or more interested in more advanced features and videos for great social media content.    
  • Besides the photos/videos created, we create experiences at your event!   From corporate networking to rowdy dance parties to red carpet award galas and everything in between, we match your vibe!